Customer Service

We hope you love the products you created !

We pride ourselves in manufacturing with only the finest quality of materials. If you have a manufacture defect,please photograph your item and email us within 7 days of receipt of your order.

Once you create your product you have accepted that  all of the  colours,spelling,photos,logos and any other details that you have chosen are approved. We can not take back a CUSTOM made item except if there is a manufacture defect, Please ensure that all of your PERSONALIZATION is correct before you add to cart.

Safety First Shopping

Your information is secure while shopping on Originalerie.com  Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.

 

Achieve Total Happiness

Your satisfaction is our top priority. If you have any questions prior to ordering please contact us at info@originalerie.com 
* Some Originalerie products are subject to special return restrictions. 

 

 Delivery Policy

Each of your products are created and manufactured on its own. We take pride in our workmanship. You should receive your customized  order within 2 weeks of  creating your order. In some instances we might surprise you and it will arrive faster. Shipping costs will be offered to you based on your postal code or zip code. Please contact us if you have any further questions. we will be happy to provide more details.

 

Returning  Defective Items

In cases of  defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email within 7 days of receipt of order, to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Originalerie for inspection before a determination can be made as to the state of the product.

 

If there is a Manufacture defect, Originalerie.com will pay for the  return shipping costs.

All other returns if accepted by Originalerie.com are the responsibility of the customer.

Under no circumstance does Originalerie reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Originalerie support as to how the return should be handled prior to placing the items back in transit to Originalerie.

How to request an RMA (Return Merchandise Authorization)

Contact Customer Support by emailing info@originalerie.com request Return Merchandise Authorization (RMA) number. You must make this request within 7 days of receiving the shipment.

What the Return Process Usually Entails

  1. Contact us at the email above.
  2. Include the paperwork in your returning package along with your returning items.
  3. Write the RMA number conspicuously on the outside of the package to ensure proper routing upon receipt.

Ship the package to:


Originalerie Inc.
PO Box 24514 Westhill
Montreal, QC   H4B 3A5
Canada

You will be notified when your return is received at our facilities with an indication as to what will follow.

  • If you have requested a refund, be advised that returning funds usually take 28 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
  • If you have requested an account credit, be advised that returning funds usually take 48 hours to appear in your Originalerie account. This credit, once available, may be used to make a purchase on Originalerie.com

If you need to contact Originalerie Customer Support, please email us at:info@Originalerie.com.